Return Policy

Exchanges or returns will only be offered if we are contacted within 30 days of you receiving your items. 

Please note, sale purchases are not eligible for a refund. Sale items marked down to 70% off or greater are not eligible for return.

Items will only be eligible for an exchange/refund when returned in saleable condition – unworn, unwashed and with all tags attached. We reserve the right to refuse returned items that are not received back in new condition, and these will be sent back to the customer.

In the unlikely event that you receive an item that is faulty or damaged, please contact us within the 30 day period and we will organise to replace or repair the item for you. If a replacement is unavailable, you may choose another suitable item or refund. If an item is faulty and there is no suitable replacement, you may receive a refund to your method of purchase.

How to make a return

Please contact us by emailing support@mrdqup.com to notify us of your intention to return and which item/s you will be returning. At this time, please quote your Sales Order number and order date, as well as whether you intend to return or exchange your item/s. You will then be issued with a Returns Authorisation (R.A) number and form by return email and a delivery address for your return. Please do not return an item without contacting us first, as this will lead to delays in processing times.

Please enclose a copy of your return authorisation with the item/s, and return the order to the address provided following initial email contact.  Please note return postage costs are the responsibility of the customer unless the item is deemed faulty.

Once the items have been received they will undergo a quality review, and we will notify you by email of the result of our assessment. Please allow up to five business days for this process to be completed. You will either receive your new items (for exchanges), or a refund of the purchase cost direct to the method of purchase.

If you are anticipating a refund direct to your method of purchase, please allow 15 business days from the date of processing for the funds to appear in your account.